Understanding

Project development Research

Interviews with the property team to understand current business processes.

1. Ran through the development process which is 90% of their job.
2. Many tasks and milestones in the property development.
3. Lots of files to create and people to consult with.

Facilities Management research

We talked with the facilities manager on full defect collection and process of fixing any issues.

1. Frustrations with many sources of defects.
2. No centralised tasks management tool to consolidate defects.
3. Defect information was inconsistent.

Key Takeaways

1. Files where on different computer and hard to find
2. Not every member of the team new all contacts, details hidden in emails.
3. Team members unaware of project tasks being done.
4. Many sources of information for defect issues being raised
5. Defect questions initial being unanswered, slowing the process down.

Planning

User journey's

Reviewing all the infomration gather, we know worked through what aditional functionality we would need for the tool.

1. Gather and classify all insights & understand all features that might be needed.
2. Projects required main tasks, sub tasks, adding notes and contacts.
3. Defects used a stepped process. A place to view all known defects, and generate reports.
4. Sites | Floorplans | locations |

User stories and feature release

Workflows of the functionality needed to solve the main issues for the property team.

1. The first release focused of delivering minimum useful functionality for the property team.
2. This provided useful feedback and helped guide future featiures into the product.

Product style guide considerations

1. Accessible colours, elements and typography.
2. Fast to load 4G environment.
3. A pragmatic approach using well understood design patterns.
4. Could the design be re-used elsewhere within the business.

Design & build

Managing property development projects

1. Main project section show users a quick status on the progress of the projects.
2. Each projects has its own notes, files, users contacts and financial information that allows team members to update the client on the project status without needing to work on that specific project
3. Having access to files allows the team to work on the the most up-to-date documents on the project whilst away from the office.

Recording & managing property defects

1. Logging a building defect on a phone allowed the team and landlords to document an issues in a consistent and convenient manner.
2. All defects could be assessed, reprioritised and managed centrally. Saving time and allowing the business to focus on the most urgent issues.
3. The team could add costs to a defect issue, generate reports which gave the business oversight on repeat defects, time to fix the issues and costs to the business.

Creating sites and floorplans

1. Managing the business sites allow the property team to organise sites to tailored to the businesses internal processes.
2. The ability to add, edit and amend the floorplans of a site if it was in development or changed through interior design.